FAQ

Shipping

Do you charge for shipping?
No. Shipping is free on every order, Australia-wide, with no minimum spend.

How long will my order take?
Orders are processed in 1 to 3 business days. Most items are then delivered in 6 to 14 business days, and a few items take up to 18 business days. The expected time is shown on each product page.

Can I track my order?
Yes. Every order includes tracking, and we'll email you the tracking link as soon as it ships.

Why did my order arrive in more than one parcel?
Some products ship from different warehouses, so a multi-item order can arrive in separate parcels. Each parcel has its own tracking.

Do you ship outside Australia?
Not at the moment. We only ship to Australian addresses.

Sizing

How do I choose the right size?
Measure your dog's chest at its widest point (and neck or paw width where relevant), then compare it with the size guide on the product page. If your dog is between sizes, choose the larger size.

What if it doesn't fit?
Contact us within 14 days of delivery. If the item is unused and in its original packaging, we can help with an exchange or a change-of-mind return. See our refund policy for full details.

Returns and faults

What if my item is faulty or damaged?
Contact us with your order number and a photo. We'll replace it or give you a refund. Your rights under Australian Consumer Law always apply.

How do I start a return?
Message us through the contact page with your order number and the reason for the return, and we'll guide you through the next steps.

Payments

Which payment methods do you accept?
All major cards plus the wallets shown at checkout. Checkout is encrypted and powered by Shopify, and we never see your full card details.

Are prices in Australian dollars?
Yes. All prices are in AUD and include GST.