Shipping policy

Shipping Policy

We currently ship to addresses within Australia only.

Free shipping

Shipping is free on every order, Australia-wide. There is no minimum spend.

Processing time

Orders are usually processed within 1 to 3 business days. You will receive an email with tracking details as soon as your order has shipped.

Delivery times

Our products ship from different warehouses, and the expected delivery time is shown on each product page.

Ships from our Australian warehouse: usually delivered in 3 to 7 business days after dispatch.
Ships from our international warehouse: usually delivered in 6 to 14 business days after dispatch. A few larger or specialty items can take up to 18 business days.

Remote and regional areas may take a few extra days. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, public holidays and peak periods.

Orders with multiple items

If your order contains items from different warehouses, they may arrive in separate parcels. You will receive tracking details for each parcel.

Tracking your order

Every order includes tracking. If your tracking has not updated for more than 7 business days, please contact us and we will look into it.

Address errors

Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible. We cannot guarantee changes once an order has been dispatched.

Lost or damaged parcels

If your parcel arrives damaged or does not arrive, please contact us with your order number and, where possible, photos of the damage. We will arrange a replacement or refund.